Refund policy
Return and Refund Policy for furshutnow.shop
At furshutnow.shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Window
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
Eligibility Criteria
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Initiate a Return
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Contact our customer support team at support@furshutnow.shop with your order number and reason for return.
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If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.
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Items sent back to us without first requesting a return will not be accepted.
Return Shipping Fees
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Damaged/Defective Items: If the return is due to an error on our part (damaged product, wrong item received), return shipping is completely free.
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Customer Preference (Change of Mind): If you are returning an item due to a change of mind or ordering the wrong item, the customer is responsible for the actual cost of return shipping.
Damages and Issues
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) at support@furshutnow.shop if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned:
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Perishable goods (such as food, flowers, or plants)
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Custom products (such as special orders or personalized items)
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Personal care goods or hygienic items
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Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.